At swerte88, your privacy matters. This page explains exactly what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have as a registered player in the Philippines. We keep this policy straightforward so you can read it quickly and understand it clearly — no legal jargon where it can be avoided.
When you register for an account on swerte88, you provide us with personal information that is necessary to create and maintain your player account. This includes your full name, date of birth, email address, mobile number, and your chosen username and password. We collect your date of birth specifically to verify that you meet the minimum age requirement of 21 years old, in line with Philippine regulations that govern online gaming platforms. You may also be asked to provide a government-issued identification document — such as a Philippine passport, driver's licence, or national ID — when completing identity verification as part of our Know Your Customer (KYC) process.
When you make a deposit or request a withdrawal, we also collect payment-related details such as your GCash or Maya account number or other payment method identifiers that you use to transact on the platform. We do not store complete payment credentials on our servers beyond what is strictly necessary to process and record your transactions securely. Financial transaction data — including deposit amounts, withdrawal requests, and transaction timestamps — is retained for the purposes of account management, fraud prevention, and regulatory compliance as required under applicable Philippine law.
If you contact our support team by email at [email protected], we collect the content of your message, your account details, and any additional information you choose to include in your correspondence. This information is used solely to respond to your query, resolve your issue, or escalate your complaint if required. We may also retain a record of your support interactions to help us improve the quality of our customer service over time and to provide context if you raise a related issue in the future.
When you access and use the swerte88 platform — whether through a mobile browser or a desktop device — our systems automatically collect certain technical information about your visit. This includes your IP address, device type, operating system, browser type and version, screen resolution, the pages you navigate to within our platform, session duration, and the time and date of each visit. This technical data helps us understand how players in the Philippines interact with our platform so we can improve performance, identify and fix errors quickly, and ensure the platform renders correctly across the wide variety of devices our players use.
We also use cookies and similar browser-based technologies to support the functionality of the swerte88 platform and to enhance your experience as a registered player. Session cookies are used to keep you logged in securely during your visit and to maintain your preferences within the platform. Functional cookies allow us to remember settings you have configured, such as preferred language or display options. We do not use cookies to track your browsing activity across unrelated third-party websites, and we do not sell cookie data or any other automatically collected data to advertising networks or data brokers.
The personal information we collect from you is used for a set of clearly defined purposes that are directly related to providing you with a safe, fair, and enjoyable gaming experience on swerte88. We use your registration details to create and manage your account, verify your identity, process your deposits and withdrawals in Philippine pesos, and communicate with you about your account activity. We use your transaction history and gaming activity data to detect and prevent fraudulent behaviour, money laundering, and the misuse of our promotional offers — all of which are obligations we take seriously as a responsible gaming platform operating in the Philippines.
With your consent, we may also use your email address or mobile number to send you information about promotions, new games, rewards, and platform updates that may be relevant to your interests as a player. You can withdraw your consent to receive marketing communications at any time by contacting our support team at [email protected] or by following the unsubscribe instructions included in any promotional email you receive from us. Withdrawing marketing consent will not affect your ability to use your swerte88 account or receive essential account-related communications such as transaction confirmations, security alerts, or support responses.
swerte88 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We share your data only in the limited circumstances described in this Privacy Policy, and only to the extent necessary for the specific purpose identified. We may share your information with trusted third-party service providers who assist us in operating the swerte88 platform — for example, payment processors who facilitate GCash and Maya transactions, identity verification providers who support our KYC process, and technical infrastructure providers who host and maintain our platform systems. All such service providers are contractually required to handle your data securely and in accordance with applicable privacy standards.
We may also disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or other government bodies when we are legally required to do so — for example, in response to a valid court order, a regulatory audit, or an investigation into suspected financial crime or underage gambling. In such cases, we will disclose only the minimum amount of information required to comply with the relevant legal obligation. We will not proactively share your personal data with government bodies or third parties beyond these defined circumstances without your prior consent, except where we have a legitimate overriding interest in doing so for the protection of other players or the integrity of the platform.
We retain your personal information for as long as your swerte88 account remains active and for a reasonable period after account closure, in line with our legal and regulatory obligations under Philippine law. Account registration data, identity verification documents, and transaction records are typically retained for a minimum of five years following the closure of your account, as required for anti-money laundering and financial record-keeping compliance. Gaming activity logs and support correspondence are retained for a shorter period unless there is an ongoing dispute or regulatory matter that requires them to be kept for longer.
When the retention period for a particular category of data has elapsed and there is no ongoing legal requirement to keep it, we will securely delete or anonymise that data so that it can no longer be associated with you as an individual. If you request the deletion of your personal data before a mandatory retention period has expired, we will inform you of the specific legal obligation that prevents us from fulfilling the request immediately and confirm when the data will be deleted once that obligation is satisfied. We aim to be fully transparent about what we hold, why we hold it, and for how long, so you always have a clear picture of your data on our platform.
As a registered player on swerte88, you have a number of rights in relation to the personal information we hold about you. You have the right to request access to your personal data — meaning you can ask us to provide you with a copy of the information we hold on your account. You also have the right to request correction of any inaccurate or outdated personal information, and we will update our records promptly upon receiving a valid correction request. These rights are important to us, and we have a straightforward process for handling them through our support team at [email protected].
You also have the right to request the deletion of your personal data, subject to the retention obligations described in Section 5 above. In addition, you have the right to object to the processing of your data for marketing purposes at any time, and we will act on such requests without delay. If you believe that swerte88 has handled your personal data in a way that is inconsistent with this Privacy Policy or with applicable Philippine privacy law, you have the right to raise a complaint — first with our internal support team, and subsequently with the relevant Philippine data protection authority if the matter is not resolved to your satisfaction. We take all privacy-related concerns seriously and are committed to resolving them fairly and promptly.
Common things Filipino players ask about how their data is handled on swerte88.
No — swerte88 does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is shared only with the service providers who directly support the operation of our platform, such as payment processors and identity verification providers, and only to the extent necessary to perform those services. All third-party providers we work with are contractually bound to handle your data securely and in accordance with applicable privacy standards. We do not share your data with advertising networks, data brokers, or any organisation that would use it for purposes unrelated to your swerte88 account.
If any of the personal information on your swerte88 account is incorrect or has changed — for example, your mobile number, email address, or payment details — you can request a correction by contacting our support team at [email protected]. Please include your account username and a description of what needs to be updated, and our team will process the request as quickly as possible. For changes to identity-verified information such as your legal name or date of birth, we may ask you to provide supporting documentation to confirm the update. Keeping your account information accurate is important for the security of your account and the smooth processing of withdrawals.
Yes — you can opt out of marketing communications from swerte88 at any time. Every promotional email we send includes an unsubscribe link that you can use to remove yourself from our marketing list immediately. You can also contact our support team at [email protected] to request that we stop sending you promotional messages. Please note that opting out of marketing emails will not affect essential account communications — you will still receive emails related to your account activity, transaction confirmations, security notifications, and support responses, as these are necessary for the operation of your account and cannot be turned off while your account is active.
When you close your swerte88 account, we do not delete your personal data immediately. We are required by Philippine anti-money laundering and financial record-keeping regulations to retain certain categories of data — including your identity documents and transaction history — for a minimum of five years after account closure. During this retention period, your data is stored securely and is not used for any active commercial purpose such as marketing. Once the mandatory retention period has expired and there is no ongoing legal or regulatory matter requiring us to keep the data longer, we will securely delete or anonymise the relevant records. If you have specific questions about what data we hold after your account is closed, contact us at [email protected] and we will provide a clear answer.
We built this platform for Filipino players who want a trustworthy, mobile-friendly gaming experience — and that trust starts with how we handle your personal information. If you have any privacy-related questions, our support team is always ready to help.